Privacy Policy

Introduction

Negative Space Software LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you purchase and use our software products, including Notecognito and Detextify.

Our core philosophy is local-first design. Your personal data and application content remain on your device, giving you complete control over your information.

Information We Collect

Information We Do NOT Collect

How We Process Your Data

Local-Only Application Data

All content created within our applications is processed and stored exclusively on your device. We have no access to your notes, documents, or personal data created within our software.

Server-Side Processing

We process limited data on our servers only for:

• License Validation: Verifying legitimate software purchases and preventing piracy
• License Management: Enabling you to transfer licenses between devices
• Customer Support: Responding to your inquiries and technical issues
• Legal Compliance: Meeting tax and accounting obligations

Data Security

• All data transmissions use industry-standard TLS/SSL encryption
• License servers are protected by firewalls and strict access controls
• We conduct regular security audits
• Access to personal data is restricted to authorized personnel only

Third-Party Services

Lemon Squeezy (Payment Processing)

We use Lemon Squeezy as our payment processor and merchant of record. They handle all payment information according to their privacy policy. We do not have access to your payment card details. For more information, visit Lemon Squeezy's privacy policy.

No Analytics or Tracking Services

We do not use Google Analytics, Facebook Pixel, or any other third-party analytics or tracking services.

Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your personal information
• Restriction: Request temporary restriction of processing in certain circumstances

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy (COPPA Compliance)

• Our services are not directed to children under 13 years of age
• We do not knowingly collect personal information from children under 13
• Users must be at least 13 years old to purchase or use our software
• If we discover that a child under 13 has provided us with personal information, we will promptly delete such information
• Parents or guardians who believe their child has provided us with personal information should contact us immediately

International Users

European Union Residents (GDPR)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data processing
• Right to withdraw consent at any time
• Right to lodge a complaint with your local supervisory authority
• Right to know the legal basis for processing (contract fulfillment and legitimate interests)

California Residents (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

Data Retention

• Purchase Records: Retained for 7 years as required by tax and accounting regulations
• License Data: Retained for the lifetime of the product to enable license transfers and support
• Support Correspondence: Retained for 2 years after resolution
• IP Logs: Automatically purged after 90 days

Contact Information & Policy Changes